Shipping & Returns

 

Postage Rates

We deliver to Australia, New Zealand and Internationally.

Orders are despatched Monday, Wednesday & Friday. If there are any problems with doing so we will contact you as soon as we can. If you have an urgent order please contact us and we will try to help.

Delivery within Australia is via E-Parcel and is registered and fully trackable.

AUSTRALIA 
  • FREE Postage on orders over $200
  • Flat rate standard Postage $9 (2-6 days)
  • Flat rate Express postage $14 (1-2 days not guaranteed)
  • Local Pick up from Castlemaine (VIC only) - FREE
    ZONE 1 NEW ZEALAND 
        • Airmail (no tracking) >500g $8
        • Pack and Track (inc. tracking) >500g (3-10 days) $15.50
        • Airmail (no tracking) 500g-1kg $11
        • Pack and Track (inc. tracking) 0.5-1kg (3-10 days) $19
        • Airmail (no tracking) 1-2kg $16
        • Pack and Track (inc. tracking) 1-2kg (3-10 days) $24
        • Airmail (no tracking) 2-5kg $56
        • Courier UPS International Express Saver 6-7kg $88
        ZONE 2-3 ASIA
        • Pack and Track <500g includes tracking (3-10days) $22
        • Pack and Track 500g-1kg includes tracking (3-10days) $30
        • Pack and Track 1-2kg includes tracking (3-10days) $46
        • Orders weighing over 2kg - please contact us for a shipping quote
        ZONE 4 USA & CANADA
        • Pack and Track (inc.tracking) 3-10 days <500g $21
        • Airmail (no tracking) 3-10days >500g $15
        • Pack and Track (inc.tracking) 3-10 days 0.5-1kg $29
        • Airmail (no tracking) 3-10days 0.5-1kg $23
        • Pack and Track (inc.tracking) 3-10 days 1-2kg $46
        • Airmail (no tracking) 3-10days 1-2kg $39
        • Orders weighing over 2kg - please contact us for a shipping quote
        ZONE 6 UK & IRELAND
        • Pack and Track (inc.tracking) 3-10 days >500g $22
        • Airmail (no tracking) 3-10days >500g $15
        • Pack and Track (inc.tracking) 3-10 days 0.5-1kg $31
        • Airmail (no tracking) 3-10days 0.5-1kg $23
        • Pack and Track (inc.tracking) 3-10 days 1-2kg $48
        • Airmail (no tracking) 3-10days 1-2kg $39
        • Orders weighing over 2kg - please contact us for a shipping quote
                    FREE SHIPPING ON ORDERS OVER $200
                    FLAT RATE DOMESTIC E-PARCEL $9 (2-6 days) 
                    EXPRESS FLAT RATE DOMESTIC E-PARCEL $14 (1-2 days*)

                    WE NOW SHIP INTERNATIONALLY!

                    *Express service not guaranteed next day
                    as we are located outside Auspost Express network
                    but orders are usually delivered within 1-2 days*

                     

                    Woollykins now offers Afterpay.  Choose your preferred payment option at checkout**.

                    Gift Wrapping

                    If your order is a gift and you would like it sent wrapped and with a personal message, please let us know in your order notes. There is no extra charge for this service. For handmade letterpress gift wrapping and gift tag ($5) please add  this to your cart from the shop and leave your personal message at checkout. Gifts will be sent without the receipt or price tags. 

                    Returns and Exchanges

                    I'm sure you will be delighted with your natural fibres but in case you are not happy, we offer a 14 day no-quibble exchange or returns policy so if there is anything wrong with your order please feel free to fill in the returns slip on your invoice and send it back unworn in its original packaging/tags. We recommend you obtain proof of delivery from the post office just in case the parcel gets lost. If you return the item after the 14 day period you may be given a credit note. 

                    Please address your returns to: 

                    Woollykins, 227 Barker Street, Castlemaine 3450 VIC

                    Returns Terms and Conditions

                    • A refund will be processed when we receive your returned items, please use the form on the back of your receipt.
                    • Items for exchange will incur a minimal shipping cost of $6 for shipping the new items out to you. 
                    • **Refunds on orders paid for via Afterpay will incur a 5% fee as this merchant fee is not refunded to us when an order is refunded via Afterpay. Alternatively we can give you a credit note for the full amount for you to use on a future order without expiry. 
                    • Delivery costs are not refunded if items are returned or exchanged unless where items may be faulty. 
                    • Pre-ordered or Special Order items are ordered in especially for you so they cannot be returned for a refund but we can offer a credit note.

                    Thank you so much for shopping at Woollykins. We hope you enjoy your natural fibres for many years to come.