Our reNEWool mission: to keep Woollykins in use and circulation, raise awareness about the value of caring for and mending textiles, make quality Woollykins clothing accessible to more families and raise money for local environmental and social justice initiatives.

Below are the terms and conditions the apply to this initiative to help us deliver this program and ensure it is sustainable and mutually beneficial to all. 

On the journey to circularity many textile business are aware of the benefit of such a program but there are many logistical challenges involved for small businesses running such a program. We believe we can overcome these challenges and can count on like-minded customers like yourselves to participate in a way that keeps the program sustainable but following our guidelines. 

Remember, the vast majority of Woollykins garments can be composted at end of life, returning valuable nutrients to the soil. If your garment is beyond repair and you are unsure of what to do with it, to avoid sending it to landfill we recommend cutting it up for your or your community's composting scheme. Cut up natural textiles are great in worm farms also. 

If you are participating in our *reNEWool* program, please read the below and let us know if you have any questions. These terms and conditions are subject to change as the project evolves. 

Terms & Conditions of the *reNEWool* initiative by Woollykins

1.     Item must have been purchased from Woollykins, with order number provided (we can look it up if you can't find it)

2.     Please ensure item is clean and odour/fragrance free

3.     Item must fall into one of the conditions listed below:

·      Unused/New with/without tags: 30% of original purchase price issued as store credit 

·      Preloved(worn, washed, in sellable condition without any damage to item): 25% of original purchase price issued as store credit 

·      Preloved Needs Attention(in house mending/washing/stain removal may be needed): 20% of original purchase price issued as store credit 

·     Preloved Needs More Attention - You Mend It (preloved, with repairable damage but more than what is feasible for us to mend in-house - will be sold as a mending kit): 15% of original purchase price issued as store credit 

·      Wool Salvage (not able to be reconditioned for re-sale  but parts are salvageable for repurposing or use in darning kits or suitable for "play clothes" bundles): 5% of original purchase price issued as store credit.

Please do not send us items that do not fall within the Woollykins reNEWool criteria, as we will not be able to issue you points nor return your garment.

We can accept :)

·      Knitwear - Jumpers, cardigans, and heavier knit pants (ie. Disana leggings)

·      Boiled wool garments/Fleece and Terry wool garments

·      Linen and Hemp garments

·      Rain gear

·      Sleeping bags and blankets

·      Nappy covers if not shrunk and overly felted

·      Thermals/Fine layers i.e. Engel/Cosilana wool/wool silk children's thermals only if very good condition (no holes/stains) otherwise they will go to Salvage (5%) cutting up for mending patches if suitable - too holey/thin they will go to the worm farm. 

We can’t accept :(

·     Clothing not originally purchased from Woollykins

·     Undies 

·     Socks 

·     Shoes and slippers

·     Sunhats 

·     Nappies and nappy products (besides Disana nappy covers in good condition)

·     Items made from lambskin

·     Adults Thermals and Thermal Underwear  (garments made from fine wool or wool blends - usually 200gsm or less) 

Please contact renewool@woollykins.com.au if you have any queries at all. 

Remember, the vast majority of Woollykins garments can be composted at end of life, returning valuable nutrients to the soil. If your garment is beyond repair and you are unsure of what to do with it, to avoid sending it to landfill we recommend cutting it up for your or your community's composting scheme. Cut up natural textiles are great in worm farms also. 

Assessing the condition of your returned garments

Woollykins will assess the condition of the returned garments in as fairly as possible. Some subjectivity is involved in assessing the garment's worth but as experienced menders of knitwear we know the workload involved in taking on very large repairs and what is achievable for ourselves and others in relation to restoring a garment. If in doubt, please email renewool@woollykins.com.au to discuss your concerns before returning any garments.

Redeeming your Points

Points are allocated to your Customer Account and accessible by clicking "Spend your reNEWool Points" in the reNEWool account tab. When you redeem your points, the system will create a "Gift Card Code" as Store Credit that will need to be added to the Gift Card/Discount Code field at Checkout. 

ur checkout system only allows one discount code per transaction. As Points/Store Credit is issued in the form of a discount code, it cannot be applied in conjunction with promotional codes, flash sale discounts, or any other code-based offer.