*reNEWool* garment return form

This is for customers sending back Pre-Loved clothing only. (Only one form needed per return)

Before Placing Your Garment Return Form Order

Please ensure you have signed up for our reNEWool program. You can do this by clicking on the reNEWool icon located in the bottom right-hand corner of the screen.

Once you’ve signed up, you’re ready to place a garment return form order. This will generate an Order Number, which you'll need for your return. Please make a note of this Order Number and include it in your return parcel. You will also receive it in your order confirmation email.

Important Notes:

🔹 The purpose of placing a garment return form order is simply to generate an Order Number for tracking your return.

🔹 You do not need to fill out an actual form when placing your order—just keep the Order Number handy!

What happens next:

1. After placing this order please make a note of your new order number
2. Send in your pre-loved items and enclose your Order Number as your reference WITH your parcel of goodies to:
   Woollykins RENEWOOL,
   Shed 90, 9 Walker Street,
   The Mill, Castlemaine 3450 VIC 
   
3. When we receive your parcel it will go into the deep freeze for  (we need to be vigilant against moths).
   
4. We will then assess your returns and allocate points to your account.
   
5. You will receive a notification of points to spend approx. 2 weeksafter sending in your goods
   
6. You can then choose to redeem your points on your next order or save them up to spend later. 1 point = 1 dollar (AUD) Points will expire after 18 months of allocation.

Before sending please note garments must have been purchased from Woollykins and meet the following criteria:

If in doubt please contact renewool@woollykins.com.au